What will happen to my points from the old loyalty program (GPM)?

Points accumulated in the old loyalty program will automatically be transferred to the new YESFUN® program once you complete your registration as a YESFUNNER and obtain your new YESFUN® Card. You will be able to check your points both in the YESFUN® App and at the YESFUN® Corner terminal, and continue using them as before.

Do I need to register again for YESFUN® if I was already a member of the old program (GPM)?

Yes, if you were a member of the old loyalty program, you must register as a YESFUNNER and obtain the YESFUN® Card to enjoy the benefits of the new YESFUN® program. To do this, you need to visit the YESFUN® Corner, as the GPM card will no longer be valid with the introduction of the YESFUN® Card.

Will I lose any benefits from the old program (GPM) when switching to YESFUN®?

No. In fact, YESFUN® is designed to offer even more benefits and advantages. Your current benefits will remain, and you will enjoy new opportunities and exclusive rewards.

Does the old loyalty program (GPM) still work?

No, the old loyalty program has been replaced by YESFUN®. All benefits and points are now managed through the new program.

Will there be new promotions and rewards in YESFUN® compared to the old program (GPM)?

Yes, YESFUN® offers a wide range of new promotions, discounts, and exclusive rewards that were not available in the old loyalty program.

What exclusive benefits does YESFUN® bring compared to the old program (GPM)?

YESFUN® offers access to discounts at over 400 national brands, promotions in our casinos, and the ability to accumulate points in various ways to redeem them for high-quality gifts, among other exclusive benefits.

What should I do if I can't see my points from the old program (GPM) in YESFUN®?

If you don't see your points from the old program in your YESFUN® account, please contact our customer service or visit the YESFUN® Corner at any of our casinos for assistance.

What is YESFUN®?

YESFUN® is the new loyalty program from Casino Barcelona, Casino Peralada, and Casino Tarragona. With YESFUN®, you will enjoy more benefits and discounts at our casinos and over 400 national brands.

What benefits do I get from joining YESFUN®?

By joining YESFUN®, you will have access to a universe of exclusive benefits and discounts (YESFUN® Benefits) at our establishments and over 400 national brands. Additionally, you can accumulate points (YESFUN® Points) that can be redeemed for high-quality gifts and/or experiences (YESFUN® Rewards).

Are there different levels of YESFUNNERS?

No. All members become YESFUNNERS upon registration, with no need for additional categories, giving everyone access to the same benefits and opportunities to accumulate and redeem points.

Is it a paid loyalty program?

No, joining YESFUN® is completely free. Simply register at the YESFUN® Corner in any of our casinos and start enjoying all the benefits the program offers.

Is it valid for any casino?

Yes, your YESFUN® membership is valid at Casino Barcelona, Casino Peralada, and Casino Tarragona.

How do I register for the YESFUN® loyalty program?

You can register for YESFUN® at the YESFUN® Corner, which you will find in any of our casinos.

How do I get the welcome gift for registering with YESFUN®?

Any customer who becomes a YESFUNNER gets a spin on the YESFUN® Roulette with a guaranteed prize upon completing the registration process at the YESFUN® Corner.

Is YESFUN® valid for Casino Barcelona Online (CasinoBarcelona.ES)?

YESFUN® is the exclusive loyalty program for the following physical casinos: Casino Barcelona, Casino Peralada, and Casino Tarragona. YESFUN® is not directly applicable to CasinoBarcelona.ES (online). However, as a YESFUNNER, you may occasionally receive exclusive promotions from the online casino specifically targeted to our members. In this sense, CasinoBarcelona.ES acts as one of the more than 400 national brands with which we have agreements to offer exclusive benefits to our YESFUNNERS.

What are the terms and conditions of the YESFUN® program?

The complete terms and conditions of the YESFUN® program are available on the YESFUN® website and at the YESFUN® Corner in our casinos.

Is there a limit to the number of YESFUN® Points I can earn?

There is no limit to the number of points you can earn with YESFUN®. The more you accumulate, the more rewards you can claim.

What payment methods are eligible for earning YESFUN® Points?

All eligible payment methods within our casinos and related activities accumulate YESFUN® Points as long as you identify yourself as a YESFUNNER with your YESFUN® Card during the purchase process.

Where can I download the YESFUN® App?

You can download the YESFUN® App from the App Store for iOS devices and the Google Play Store for Android devices.

Do I need to register to use the YESFUN® App?

No, you can access the app without registration. However, to access the YESFUN® Benefits section and your YESFUNNER profile, if you are already a member of YESFUN®, you must register by logging into the YESFUN® App with the email you provided when signing up for YESFUN®.

Is the YESFUN® App free?

Yes, the YESFUN® App is completely free to download and use.

What features does the YESFUN® App offer?

The YESFUN® App offers various features, such as checking your points balance, viewing available rewards (YESFUN® Rewards), accessing exclusive promotions, receiving alerts about your position on the cash poker table waiting list, and staying up to date with the latest news and updates from the YESFUN® program.

How can I check my points in the YESFUN® App?

You can check your points anytime by accessing the 'My Points' section in the YESFUN® App.

Can I redeem my points through the YESFUN® App?

No, you can only redeem your points for rewards and exclusive experiences physically at the YESFUN® Corner in any of our casinos.

How do I enable push notifications in the YESFUN® App?

To enable push notifications, go to the YESFUN® App settings and enable notifications. This will allow you to receive updates on promotions, events, and more.

Is the YESFUN® App secure?

Yes, the YESFUN® App uses advanced security measures to protect your personal data and transactions.

What should I do if I encounter problems with the YESFUN® App?

If you experience issues with the YESFUN® App, you can contact our customer service team or visit the YESFUN® Corner in any of our casinos.

Is the YESFUN® App available in multiple languages?

Currently, the YESFUN® App is available in Spanish. We are working to add more languages soon.

Can I use the YESFUN® App without an Internet connection?

Some features of the YESFUN® App require an Internet connection, such as checking points and redeeming rewards. However, you can access general information and some features offline.

How do I link my existing YESFUN® account to the YESFUN® App?

During the registration process in the YESFUN® App, you will be asked to enter the email of your existing YESFUN® account to link it to the app. It's important to use the same email you provided when signing up as a YESFUNNER at the YESFUN® Corner.

Can I use the YESFUN® App on multiple devices?

Yes, you can use the YESFUN® App on multiple devices. You just need to log in with your credentials on each device.

How can I update the YESFUN® App?

You can update the YESFUN® App to the latest version by visiting the App Store or Google Play Store and selecting the update option. We recommend keeping the app updated to enjoy the latest features and improvements.

How do I register for the YESFUN® loyalty program?

You can register for YESFUN® at the YESFUN® Corner, which you will find in any of our casinos.

How do I get the welcome gift for registering with YESFUN®?

Any customer who becomes a YESFUNNER gets a spin on the YESFUN® Roulette with a guaranteed prize upon completing the registration process at the YESFUN® Corner.

Can I ask about updates at the YESFUN® Corner?

Yes, the staff at the YESFUN® Corner in any of our casinos will be happy to provide you with the latest information about the YESFUN® program.

How much is a point worth?

One point is equivalent to €0.01. Points are accumulated and can be redeemed for a variety of rewards and benefits.

How are YESFUN® Points accumulated?

YESFUN® Points are accumulated in various ways: by playing slots with the YESFUN® Card, dining at restaurants, visiting the casinos, and referring friends to the program.

How many points do I accumulate for my activities?

The number of points accumulated varies depending on the activity.

What is the validity of the points?

YESFUN® Points are valid for 12 months. If you don't perform any activity that accumulates points within a 12-month period, your points will expire. We recommend keeping your account active by visiting our casinos and participating in our promotions to ensure your points remain valid.

Can I convert YESFUN® Points into money?

No, YESFUN® Points cannot be directly converted into money, but you can use them to obtain rewards and exclusive experiences (YESFUN® Rewards).

What should I do if I can't see my points from the old program in YESFUN®?

If you don't see your points from the old program in your YESFUN® account, please contact our customer service or visit the YESFUN® Corner in any of our casinos for assistance.

How do I redeem my points?

You can redeem your points for high-quality rewards (YESFUN® Rewards) at the YESFUN® Corner in our casinos.

How long does it take for YESFUN® Points to be credited?

Points are generally credited within the next 24 hours after the transaction or points-earning activity.

Can I receive retroactive credits for purchases not credited to my account?

No, it is not possible to receive retroactive credits for purchases not credited to your account. To ensure your purchases are recognized and you receive the corresponding benefits, you must present your YESFUN® Card at the time of purchase.

How can I check my points?

You can check your points anytime from the mobile app (YESFUN® App) or at the YESFUN® Corner in any of our casinos.

How do I know I have received YESFUN® Points for my visits, dining, etc.?

You can check the history of your accumulated points in the YESFUN® App.

What rewards can I get with my points?

You can obtain a variety of high-quality rewards (e.g., wine sets, tech products, premium experiences, etc.) in exchange for your points.

What happens if the reward I want is out of stock?

Any YESFUN® Reward that is a product is always subject to stock availability at the respective casino. If the reward you want is out of stock, an alternative of equal value in points will be offered, ensuring you always receive a reward.

What is the difference between YESFUN® Rewards and YESFUN® Benefits?

YESFUN® Benefits are the exclusive advantages and discounts you have access to as a YESFUN® member. These benefits include discounts at our establishments and over 400 national brands, in both physical and online stores. Examples of YESFUN® Benefits include discounts on concert tickets, discounts on menus at our restaurants, and special promotions at our facilities. YESFUN® Rewards, on the other hand, are the gifts and rewards you can obtain by redeeming the points you have accumulated as a YESFUNNER. YESFUN® Points can be accumulated in various ways, such as playing slots, dining at restaurants, and more. Once accumulated, these points can be redeemed for a variety of high-quality rewards available at our YESFUN® Corners in the casinos.

What benefits do I get from joining YESFUN®?

By joining YESFUN®, you will have access to a universe of exclusive benefits and discounts (YESFUN® Benefits) at our establishments and over 400 national brands. Additionally, you can accumulate points (YESFUN® Points) that can be redeemed for high-quality gifts and/or experiences (YESFUN® Rewards).

What are the available YESFUN® Benefits?

YESFUN® Benefits include discounts on concert tickets, discounts on menus at our restaurants, special promotions at our facilities, and access to discounts at over 400 national brands, both in physical and online stores.

How can I access YESFUN® Benefits?

You can access YESFUN® Benefits exclusively through the YESFUN® App. Once you register using the same email you used to sign up as a YESFUNNER, you will have access to promotions and discounts at over 400 national partner brands.

Are YESFUN® Benefits available to all YESFUNNERS?

Yes, all YESFUNNERS have access to YESFUN® Benefits without the need to reach specific levels or meet additional requirements.

How do I get the YESFUN® Card?

You will receive your YESFUN® Card when you register at the YESFUN® Corner in any of our casinos.

How do I use the YESFUN® Card?

Use your YESFUN® Card to access the 'express' reception line (at Casino Barcelona), insert it into the slots, and present it at restaurants and events to accumulate points.

Can I continue using my old loyalty program card (GPM)?

No, you must replace your old program card (GPM) with the new YESFUN® Card. You can do this by visiting the YESFUN® Corner in any of our casinos.

What is the Responsible Gaming Program of Casino Barcelona, Casino Peralada, and Casino Tarragona?

The Responsible Gaming Program of Casino Barcelona, Casino Peralada, and Casino Tarragona is based on European standards and aims to identify, control, and reduce the potential negative impacts of gaming, promote a culture of gaming within acceptable limits, and collaborate on research in the field of excessive gaming and with organizations working with people addicted to gaming.

What are the main characteristics of gaming addiction?

Gaming addiction is an addictive disorder characterized by uncontrolled behavior related to gaming. Some signs include frequent preoccupation with gaming, inability to stop betting, need to increase bets, gambling with money you don't have, and failed attempts to control gaming.

What should I do if I think I have a gaming addiction?

If there are reasonable indications that you may have a gaming addiction, it is recommended to seek professional specialized help. Family and surroundings also play a key role in support and accompaniment during the recovery process.

What is self-exclusion, and how does it work?

Self-exclusion is a measure for individuals with severe addiction problems, allowing them to be included on a list that prohibits access to gaming establishments. This measure is facilitated by Casinos Grup Peralada in collaboration with the Generalitat de Catalunya.

What tips are there for safe gaming?

Some tips for responsible gaming include: - Set a budget and do not exceed it. - Do not borrow money to gamble. - Set a time limit for gaming. - Take frequent breaks. - Do not use gaming as an escape from everyday problems. - Play in groups and see it as a recreational activity.

How can I tell if I have a gaming problem?

Some questions that can help identify issues include: Have you used money meant for other expenses to gamble? Have you borrowed money to continue gambling? Do you feel guilty about gambling? Have you tried to stop gambling and failed?

Where can I find healthcare assistance for gaming addiction?

You can call 061, available 24/7, or visit your nearest primary care center (CAP). For more information, you can visit the 061 CatSalut Respon website or send an email to 061catsalutrespon@gencat.cat.

What advice is offered to families and friends of people with gaming problems?

Talk to the affected person in an understanding and tolerant manner. Focus on the excessive gaming behavior and not the person. Highlight the impact of gaming on family and friendships. Seek advice from a specialist. Provide constant support, as change takes time.

What should I avoid when gaming?

Avoid gaming under the influence of alcohol or drugs. Do not gamble with borrowed money. Do not use gaming as a way to escape problems.

Who is excluded from gaming in casinos?

Minors and individuals who have opted for self-exclusion are prohibited from participating in gaming activities in casinos.

What is the Responsible Gaming Decalogue?

The Responsible Gaming Decalogue of Casinos Grup Peralada offers guidelines to encourage responsible and healthy behavior when participating in gaming activities: 1. Play only in authorized locations. Regulated gaming increases control and reduces risks. 2. Learn about the rules of the game. More knowledge improves your decisions. 3. Plan your entertainment. Determine the time and cost you will dedicate to it. 4. Play for fun. Avoid letting gaming interfere with your personal, educational, and/or professional life. 5. Avoid gaming under the influence of alcohol or drugs. Gaming may expose you to risks or develop a dependency. 6. Do not gamble with money that is not yours. Do not borrow money to gamble or lend it to other players. 7. Do not gamble to escape problems. Take extra precautions if you have trouble controlling other behaviors. 8. Share your experiences with the people around you. You don’t need to hide an experience carried out responsibly. 9. Minors are off-limits. For your safety, if you are a minor or have restrictions, don't risk it. 10. Take control of your gaming. Play responsibly.

Where can I find the latest news and updates about YESFUN®?

The latest news and updates about YESFUN® are available on the YESFUN® website, the YESFUN® App, at any YESFUN® Corner, and on our official social media.

Does YESFUN® have a newsletter I can subscribe to?

Yes, you can subscribe to our newsletter through the YESFUN® website to receive the latest news, promotions, and updates directly in your inbox. However, please note that subscribing to the newsletter does not make you a YESFUNNER. To become a YESFUNNER and enjoy all the benefits of the program, you must register at the YESFUN® Corner in any of our casinos.

Where can I find information about new promotions and benefits of YESFUN®?

Information about new promotions and benefits is available in the news and promotions section of the YESFUN® App and the YESFUN® website.

Is there a direct communication channel to stay updated with YESFUN®?

Yes, you can receive push notifications through the YESFUN® App by enabling this option in the app settings.

Can I ask about updates at the YESFUN® Corner?

Yes, the staff at the YESFUN® Corner in any of our casinos will be happy to provide you with the latest information about the YESFUN® program.

How can I make sure not to miss any offers or special events from YESFUN®?

To ensure you don’t miss any offers or special events, keep the YESFUN® App updated and enable push notifications. Also, regularly check the YESFUN® website and subscribe to our newsletter.

Does YESFUN® provide information about its activities in printed materials?

Yes, in our casinos, you can find brochures and printed materials with updated information about YESFUN®.