Points accumulated in the old loyalty program will automatically be transferred to the new YESFUN® program once you complete your registration as a YESFUNNER and obtain your new YESFUN® Card. You will be able to check your points both in the YESFUN® App and at the YESFUN® Corner terminal, and continue using them as before.

Yes, if you were a member of the old loyalty program, you must register as a YESFUNNER and obtain the YESFUN® Card to enjoy the benefits of the new YESFUN® program. To do this, you need to visit the YESFUN® Corner, as the GPM card will no longer be valid with the introduction of the YESFUN® Card.

No. In fact, YESFUN® is designed to offer even more benefits and advantages. Your current benefits will remain, and you will enjoy new opportunities and exclusive rewards.

No, the old loyalty program has been replaced by YESFUN®. All benefits and points are now managed through the new program.

Yes, YESFUN® offers a wide range of new promotions, discounts, and exclusive rewards that were not available in the old loyalty program.

YESFUN® offers access to discounts at over 400 national brands, promotions in our casinos, and the ability to accumulate points in various ways to redeem them for high-quality gifts, among other exclusive benefits.

If you don't see your points from the old program in your YESFUN® account, please contact our customer service or visit the YESFUN® Corner at any of our casinos for assistance.

YESFUN® is the new loyalty program from Casino Barcelona, Casino Peralada, and Casino Tarragona. With YESFUN®, you will enjoy more benefits and discounts at our casinos and over 400 national brands.

By joining YESFUN®, you will have access to a universe of exclusive benefits and discounts (YESFUN® Benefits) at our establishments and over 400 national brands. Additionally, you can accumulate points (YESFUN® Points) that can be redeemed for high-quality gifts and/or experiences (YESFUN® Rewards).

No. All members become YESFUNNERS upon registration, with no need for additional categories, giving everyone access to the same benefits and opportunities to accumulate and redeem points.

No, joining YESFUN® is completely free. Simply register at the YESFUN® Corner in any of our casinos and start enjoying all the benefits the program offers.

Yes, your YESFUN® membership is valid at Casino Barcelona, Casino Peralada, and Casino Tarragona.

You can register for YESFUN® at the YESFUN® Corner, which you will find in any of our casinos.

Any customer who becomes a YESFUNNER gets a spin on the YESFUN® Roulette with a guaranteed prize upon completing the registration process at the YESFUN® Corner.

YESFUN® is the exclusive loyalty program for the following physical casinos: Casino Barcelona, Casino Peralada, and Casino Tarragona. YESFUN® is not directly applicable to CasinoBarcelona.ES (online). However, as a YESFUNNER, you may occasionally receive exclusive promotions from the online casino specifically targeted to our members. In this sense, CasinoBarcelona.ES acts as one of the more than 400 national brands with which we have agreements to offer exclusive benefits to our YESFUNNERS.

The complete terms and conditions of the YESFUN® program are available on the YESFUN® website and at the YESFUN® Corner in our casinos.

There is no limit to the number of points you can earn with YESFUN®. The more you accumulate, the more rewards you can claim.

All eligible payment methods within our casinos and related activities accumulate YESFUN® Points as long as you identify yourself as a YESFUNNER with your YESFUN® Card during the purchase process.

You can download the YESFUN® App from the App Store for iOS devices and the Google Play Store for Android devices.

No, you can access the app without registration. However, to access the YESFUN® Benefits section and your YESFUNNER profile, if you are already a member of YESFUN®, you must register by logging into the YESFUN® App with the email you provided when signing up for YESFUN®.

Yes, the YESFUN® App is completely free to download and use.

The YESFUN® App offers various features, such as checking your points balance, viewing available rewards (YESFUN® Rewards), accessing exclusive promotions, receiving alerts about your position on the cash poker table waiting list, and staying up to date with the latest news and updates from the YESFUN® program.

You can check your points anytime by accessing the 'My Points' section in the YESFUN® App.

No, you can only redeem your points for rewards and exclusive experiences physically at the YESFUN® Corner in any of our casinos.

To enable push notifications, go to the YESFUN® App settings and enable notifications. This will allow you to receive updates on promotions, events, and more.

Yes, the YESFUN® App uses advanced security measures to protect your personal data and transactions.

If you experience issues with the YESFUN® App, you can contact our customer service team or visit the YESFUN® Corner in any of our casinos.

Currently, the YESFUN® App is available in Spanish. We are working to add more languages soon.

Some features of the YESFUN® App require an Internet connection, such as checking points and redeeming rewards. However, you can access general information and some features offline.

During the registration process in the YESFUN® App, you will be asked to enter the email of your existing YESFUN® account to link it to the app. It's important to use the same email you provided when signing up as a YESFUNNER at the YESFUN® Corner.

Yes, you can use the YESFUN® App on multiple devices. You just need to log in with your credentials on each device.

You can update the YESFUN® App to the latest version by visiting the App Store or Google Play Store and selecting the update option. We recommend keeping the app updated to enjoy the latest features and improvements.

You can register for YESFUN® at the YESFUN® Corner, which you will find in any of our casinos.

Any customer who becomes a YESFUNNER gets a spin on the YESFUN® Roulette with a guaranteed prize upon completing the registration process at the YESFUN® Corner.

Yes, the staff at the YESFUN® Corner in any of our casinos will be happy to provide you with the latest information about the YESFUN® program.

One point is equivalent to €0.01. Points are accumulated and can be redeemed for a variety of rewards and benefits.

YESFUN® Points are accumulated in various ways: by playing slots with the YESFUN® Card, dining at restaurants, visiting the casinos, and referring friends to the program.

The number of points accumulated varies depending on the activity.

YESFUN® Points are valid for 12 months. If you don't perform any activity that accumulates points within a 12-month period, your points will expire. We recommend keeping your account active by visiting our casinos and participating in our promotions to ensure your points remain valid.

No, YESFUN® Points cannot be directly converted into money, but you can use them to obtain rewards and exclusive experiences (YESFUN® Rewards).

If you don't see your points from the old program in your YESFUN® account, please contact our customer service or visit the YESFUN® Corner in any of our casinos for assistance.

You can redeem your points for high-quality rewards (YESFUN® Rewards) at the YESFUN® Corner in our casinos.

Points are generally credited within the next 24 hours after the transaction or points-earning activity.

No, it is not possible to receive retroactive credits for purchases not credited to your account. To ensure your purchases are recognized and you receive the corresponding benefits, you must present your YESFUN® Card at the time of purchase.

You can check your points anytime from the mobile app (YESFUN® App) or at the YESFUN® Corner in any of our casinos.

You can check the history of your accumulated points in the YESFUN® App.

You can obtain a variety of high-quality rewards (e.g., wine sets, tech products, premium experiences, etc.) in exchange for your points.

Any YESFUN® Reward that is a product is always subject to stock availability at the respective casino. If the reward you want is out of stock, an alternative of equal value in points will be offered, ensuring you always receive a reward.

YESFUN® Benefits are the exclusive advantages and discounts you have access to as a YESFUN® member. These benefits include discounts at our establishments and over 400 national brands, in both physical and online stores. Examples of YESFUN® Benefits include discounts on concert tickets, discounts on menus at our restaurants, and special promotions at our facilities. YESFUN® Rewards, on the other hand, are the gifts and rewards you can obtain by redeeming the points you have accumulated as a YESFUNNER. YESFUN® Points can be accumulated in various ways, such as playing slots, dining at restaurants, and more. Once accumulated, these points can be redeemed for a variety of high-quality rewards available at our YESFUN® Corners in the casinos.

By joining YESFUN®, you will have access to a universe of exclusive benefits and discounts (YESFUN® Benefits) at our establishments and over 400 national brands. Additionally, you can accumulate points (YESFUN® Points) that can be redeemed for high-quality gifts and/or experiences (YESFUN® Rewards).

YESFUN® Benefits include discounts on concert tickets, discounts on menus at our restaurants, special promotions at our facilities, and access to discounts at over 400 national brands, both in physical and online stores.

You can access YESFUN® Benefits exclusively through the YESFUN® App. Once you register using the same email you used to sign up as a YESFUNNER, you will have access to promotions and discounts at over 400 national partner brands.

Yes, all YESFUNNERS have access to YESFUN® Benefits without the need to reach specific levels or meet additional requirements.

You will receive your YESFUN® Card when you register at the YESFUN® Corner in any of our casinos.

Use your YESFUN® Card to access the 'express' reception line (at Casino Barcelona), insert it into the slots, and present it at restaurants and events to accumulate points.

No, you must replace your old program card (GPM) with the new YESFUN® Card. You can do this by visiting the YESFUN® Corner in any of our casinos.

Games of chance are recreational activities that provide spaces for entertainment and socialisation and have accompanied humankind throughout history. In Catalonia, different forms of gaming are practised, such as:

• Lotteries
• Sports betting
• Casino games
• Bingo
• Amusement machines with prizes

Although most people play for entertainment without negative consequences, gambling is not without risks. Under certain circumstances, it can lead to serious problems such as:

• Financial difficulties
• Family and social conflicts
• Loss of control over the time or money spent on gambling

Therefore, it is essential to promote an informed, conscious and responsible approach to gambling that protects both the player and their environment.

Pathological gambling — also known as gambling disorder — is a behavioural disorder recognised by the medical community, manifested through a progressive loss of control over gambling behaviour.

Those affected may present:

• A growing need to gamble
• Distorted thoughts about the probabilities of winning
• Difficulty stopping, even in the face of negative consequences

For such individuals, gambling ceases to be a leisure activity and becomes a compulsion that interferes with personal, family, work or academic life.

This disorder can affect anyone, regardless of age, gender, educational level or economic situation. Early detection and access to professional help are essential for treatment.

1. Thinking frequently about gambling, even when not playing.

2. Needing to bet larger amounts to feel the same excitement.

3. Spending more money than planned or than one can afford.

4. Gambling again to recover money lost.

5. Feeling nervous, irritable or guilty after gambling.

6. Trying to stop gambling and failing to do so.

7. Lying to close people about the time or money spent on gambling.

8. Sacrificing social, family or work activities to gamble.

9. Using money intended for basic needs (food, rent, bills) to gamble.

10. Borrowing money to gamble and not paying it back.

11. Creating family, work or emotional conflicts due to gambling.

12. Committing illegal acts (fraud, theft, forgery) to obtain money for gambling.

Following some simple guidelines can help keep gambling as a healthy leisure activity. Here are some practical recommendations:

Before gambling:

• Set a fixed budget and never exceed it. Gamble only with money intended for leisure, never with money needed for essential expenses.
• Decide on a time limit and respect it. Gambling should not interfere with other responsibilities or occupy more time than planned.

While gambling:

• Take regular breaks. Stepping away for a few minutes helps maintain perspective.
• Avoid gambling under stress or sadness. Gambling should not be an emotional escape.
• Do not borrow money to gamble. This is a sign of high risk.

A healthy attitude towards gambling:

• Gamble only for fun, not to make money.
• Gamble with others whenever possible: it fosters a more social and less impulsive experience.
• Remember that losses are part of gambling. Do not try to recover them by betting more.

• Understanding and support are essential. It is common for the person to initially deny the problem.
• Avoid looking for culprits: focus on the problematic behaviour.
• Listen with empathy and without judgement.
• Give importance to emotional distress rather than material losses.
• Consult professionals or specialised associations.
• Remember that change takes time and that support from the environment is key to recovery.

People usually start gambling for fun, out of habit or in the hope of winning money. No one starts believing they will lose control, so it is essential to recognise the early warning signs.

• Gambling problems usually develop progressively.
• Not all games have the same addictive potential.
• Seek help from specialised professionals.
• Avoid dramatising or stigmatising: it is a disorder, not a lack of willpower.

Self-exclusion is an effective measure that allows a person to voluntarily request to be banned from accessing gambling establishments. It is useful even if there is no severe addiction.

Casinos Grup Peralada acts as a facilitator of the process with the Government of Catalonia for those who wish to register.

Types of self-exclusion:

• Simple: requested solely by the individual concerned.
• Reinforced: requested by the individual and endorsed by a trusted person.

Duration: minimum 1 year and up to 5, depending on the individual’s decision.

Cancellation: only possible once the minimum agreed period has passed. In the case of reinforced registration, it must be carried out jointly.

This is an official database managed by the Government of Catalonia that prevents access to casinos, bingo halls and gaming salons in Catalonia for registered individuals, either by personal decision, administrative sanction or court order. Registration can be requested in the Register of persons banned from gambling halls, casinos and bingo halls in Catalonia.

It is also possible to prohibit entry to gambling establishments in the rest of Spain and to online gambling through the General Register of Gambling Access Bans (RGIAJ). This self-exclusion can also be requested in person at citizen service offices.

Addresses for the prohibition and cancellation of the gambling ban:

• OAC DA (Carrer del Foc, 57 08038 Barcelona)
• OAC Catalunya Central (Plaça de Salt, 2 08241 Manresa)
• OAC Tarragona (Carrer Anselm Clavé, 1 43004 Tarragona)
• OAC Girona (Plaça de Pompeu Fabra, 1 17002 Girona)
• OAC Lleida (Carrer Lluís Companys, 1 25003 Lleida)
• OAC Terres de l’Ebre (Plaça Gerard Vergés, 1 43500 Tortosa)
• OAC Cerdanya (Plaça del Rec, 5 17520 Puigcerdà)

If you need information, guidance or support, the following channels are available:

• Phone 012 – Government of Catalonia – Information on the self-exclusion register.
• Psychological counselling helpline: +34 935 528 105
• Primary Care Centres (CAP)
• Behavioural Addictions Unit – Bellvitge University Hospital / IDIBELL
• As part of our collaboration on Responsible Gaming with Bellvitge Hospital and the IDIBELL Institute, the email jocpatologic@bellvitgehospital.cat has been enabled for any enquiries related to pathological gambling.

Responsible Gaming is a comprehensive approach that promotes a safe, conscious and balanced way of gambling, where entertainment does not put people’s health, well-being or personal, social or economic life at risk. It involves making informed decisions and setting limits on time and money, maintaining control over gambling activity at all times.

This concept also encompasses operators’ commitment to protecting users, through prevention measures, early detection of problematic behaviours, clear information about gambling risks and access to support or self-exclusion tools. Responsible Gaming is therefore a shared responsibility between users, operators, regulators and society.

1. Gamble only in authorised venues.

Legal, regulated gambling ensures greater controls, user protection and the prevention of abuse.

2. Get informed before you play.

Knowing the rules, probabilities and functioning of each game improves your decisions and reduces risks.

3. Plan your time and budget.

Decide in advance how much money and time you will devote to gambling, and do not exceed it under any circumstances.

4. Gamble for entertainment, not out of need.

Gambling should not interfere with your personal, family, work or educational life. It should be only a form of leisure.

5. Avoid gambling under the influence of alcohol or substances.

These situations alter risk perception and may lead to impulsive or dangerous decisions.

6. Do not gamble with borrowed money or take out loans.

Never risk money intended for basic needs, nor lend money to others for gambling.

7. Do not use gambling as an emotional escape.

If you are going through difficult times, avoid taking refuge in gambling: it may lead to dependence or loss of control.

8. Share your experience with those around you.

Talking openly about gambling, in a healthy context, helps normalise a balanced relationship with this activity.

9. Minors and self-excluded persons cannot gamble.

Complying with this rule is key to ensuring responsible and safe gambling for everyone.

10. Remember: the goal is to have fun.

If gambling stops being fun and starts causing discomfort, it is time to stop and seek help.

• Responsible Gaming Seal awarded by the European Casino Association (ECA), 2023 – ECA + G4 Certification: guarantees compliance with the highest European standards in Responsible Gaming. [See ECA + G4 Certification]

Casino Barcelona, Casino Tarragona and Casino Perelada were the first land-based casinos in Spain to be distinguished with this seal. [See ECA + G4 Press Release]

• Best Responsible Gaming Training (InfoPlay – Teatro Real, Madrid) [See Press Release]
• Best CSR and Responsible Gaming Initiative (JDigital – Madrid) [See Press Release]

The latest news and updates about YESFUN® are available on the YESFUN® website, the YESFUN® App, at any YESFUN® Corner, and on our official social media.

Yes, you can subscribe to our newsletter through the YESFUN® website to receive the latest news, promotions, and updates directly in your inbox. However, please note that subscribing to the newsletter does not make you a YESFUNNER. To become a YESFUNNER and enjoy all the benefits of the program, you must register at the YESFUN® Corner in any of our casinos.

Information about new promotions and benefits is available in the news and promotions section of the YESFUN® App and the YESFUN® website.

Yes, you can receive push notifications through the YESFUN® App by enabling this option in the app settings.

Yes, the staff at the YESFUN® Corner in any of our casinos will be happy to provide you with the latest information about the YESFUN® program.

To ensure you don’t miss any offers or special events, keep the YESFUN® App updated and enable push notifications. Also, regularly check the YESFUN® website and subscribe to our newsletter.

Yes, in our casinos, you can find brochures and printed materials with updated information about YESFUN®.